Job Description

Dear Candidate,
We have a job opening for one of our client for below mentioned position.

Role : Technical Support
Experience : 2+ Yrs
Location : Petersburg, Florida

Job Title : Technical Support

Description :

Non Exempt. Provides guidance, assistance, coordination, documentation, and communications during the Service Restoration process for Enterprise Major Incident Management. Involves assistance for problems or malfunctions of all systems applications, hardware and software maintained by Technologies. Interprets, evaluates documents and communicates status, action steps, to restore and tracks resolution timelines. Makes certain that incidents and problems are classified,prioritized, resourced, and remedied. 2 years of experience with multiple business and technical environments, as well as business functions and capabilities, or a 2 year associates degree in a Technologies discipline.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Department : Technical
Industry : BPO
Skills : problem-solving, communication

Recruiter Details
Company name : American Express
Company discription : American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.