Job Description

Dear Candidate,
We have a job opening for one of our client for below mentioned position.

Role : Manager
Experience : 8+ Yrs
Location : Sofia, Bulgaria

Job Title : Remote Service Partner Manager

Description :

New Partner Setup
Educate partners – self-sufficiency/engagement model
Deliver operational trainings (Ops guide, how to interface with HP, etc.)
Communicate Ops guide changes, program changes, etc.
Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.
Ensure a close working relationship with assigned accounts.
Ensure assigned partners make correct financial warranty claims where applicable
Ensure all assigned accounts are meeting operational targets within Accreditation metrics
Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.
Take ownership of partner issues and work to satisfactory resolution
Support and motivate channel Partners to achieve end results
Help to drive operational improvements for assigned accounts
Act as escalation point for all partner escalations
Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
Develop a very close working relationship with (country/region) channel team, attending all reviews when required

Key deliverables/accountabilities:

HP procedures/ policies are strictly followed
Labor legislation is strictly adhered
Ensure that assigned channel partners deliver high quality services to customers

Education (degree) and professional experience required:

Bachelor/Master in Business or related
Experience in virtual team environment is an advantage
Any of experience in service delivery is an advantage
Understanding of channel partner business model is an advantage

Other requirements:

Fluent in written and verbal English and German is a must

Personal skills and qualities:

Strong communication skills; Positive can-do attitude; Customer centric approach
Out of the box thinking – able to find solutions
Strong communication and influencing skills; Excellent teamwork skills
Able to apply tools and technology to produce results
Able to understand global business processes and identify impact of change
Able to work in a pressured environment working to tight timescales
Ability to generate strong relationships internally and externally
Ability to identify potential issues early on and work them to a satisfactory conclusion
Ability to operate effectively within a virtual (cross-cultural) team
Organized and methodical approach , analytical skills
Self-motivated
Team player

Technical skills (procedures and documents the employee has to be acquainted with):

MS Office
Reporting tool /Data management
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Department : Others
Industry : Others
Skills : experience, communication

Recruiter Details
Company name : HP
Company discription : Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze. We won’t stop pushing ahead, because you won’t stop pushing ahead. You’re reinventing how you work. How you play. How you live. With our technology, you’ll reinvent your world.