Job Description

Dear Candidate,
We have a job opening for one of our client for below mentioned position.

Role : Delivery Lead
Experience :10+ Yrs
Location : Sant Cugat, Spain

Job Title : Service Delivery Lead

Description :

Customer/business engagement

Builds and maintains a robust understanding of the client’s business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet client needs, and in particular
Key contact for geographic (country & sub region level) and business unit management (based in the sub region)
Communicates CREWS strategies, obtains feedback from sub region and business management and provides feedback/learnings to CREWS management and strategic functions
Supports business analysis with required CREWS data
Manages growth process at a country/site level
Supports location strategy analysis
Financial
Owns and actively manages operational performance against agreed financial and non-financial targets for assigned sub region:

Accountable for the total CREWS cost envelope (operations, excluding EHS, Security, switchboard, reception) in the assigned sub region according to financial targets
Manages the portfolio in line with financial KPI’s
Cost/HHC
Space HHC
Cost/sft
Ensures financial policies (e.g. procurement policy, fixed assets/Capex, tax, …) standards and guidelines are met
Ensures CSI is up to date and accurate
Supplier management

Develops and fosters strong, productive working relationships with strategic partners and local vendors. Builds and maintains an understanding of the vendor’s business strategy, key drivers and current issues to support close collaboration on service implementation strategies that will meet client needs in line with the company’s strategic direction.

Manages overall performance of supplier according to KPI’s and agreed standards, takes corrective actions if required
Reviews corrective action item log, ensures reported issues are solved in the agreed time frame according to the prioritization
Ensures supplier contract reflects portfolio changes and is up to date
Manages above base requests from supplier
Reviews and validates CJF (change justification form)
Monitors and ensures preventive maintenance is delivered according plan
Coordinates/agrees to end of life equipment change
Ensures data managed by the supplier are accurate and up to date:

CAD space data
MyMCS
Utilization studies
HARA (waste management and utility system)
Ensures supplier staff on site has required skills & behaviors
Coordination

Develops and fosters strong, productive working relationships with other work stream leads and ensures the integrated work stream model is operating effectively:

Coordinates staff across the CREWS functions for projects, such as metro plans, construction and refurbishment projects…
PMWS
CRM
Real estate strategy and transactions
Strategy and planning
EHS & Security
Highlights operational, regulatory and other risks to the Global Real Estate Service delivery coordinator and Regional service delivery coordinators. Takes ownership for operational resolution. Acts a single point of contact for the sub region, country and site for crisis, business disruption and any incident of event impacting the business and company image Connects and coordinates partner organizations (IT, HR, tax, finance,…) as required

Experience/Exposure:

Real Estate professional with 10+ years’ experience in an international environment in Corporate Real Estate as well as Service Provider roles
Ability to work in a fast-paced business environment.
Strong relationship management, analytical, problem solving, business planning, financial management, strategic agility, communication, influencing and presentation skills.
Strong team leader, able to work in virtual, global teams in a matrix organization, transfer knowledge and develop capability of team members.
Experience managing complex projects.
Strong communication skills in English and desirable other regional languages (Spanish…)
Knowledge of the high tech industry.

Education/Certification:

Engineering & Business Administration Master Degree (or equivalent) from an accredited college or university (or equivalent)

Department : Others
Industry : Others
Skills : communication, team leader, analytical, problem solving, business planning

Recruiter Details
Company name : HP
Company discription : Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze. We won’t stop pushing ahead, because you won’t stop pushing ahead. You’re reinventing how you work. How you play. How you live. With our technology, you’ll reinvent your world.